Things To Try First:
Check to see if there are any Updates available from the manufacture of the game.
Down load the latest drivers for your Video and Sound cards.
If you have made changes or modifactions (MODS) to the game; re-install and try running it without them.
Avoid using a hammer! There is a better way! Really...
Contact Pru-Klan Tech Support with your problem. In your email please include the following:
Game or Software title
Computer type and Spec's
Nature of the problem
Also try our message Forum's.